North Wake News

Amazon has announced a new technical customer service associate position at Blink, located in North Carolina. This role, which supports customer service technical support, was updated on Amazon Jobs on March 31, 2025.

According to Amazon Jobs, the company is seeking candidates for its Blink customer service team. The position involves assisting customers via phone and email with troubleshooting home security products, resolving Wi-Fi and mobile device issues, and ensuring a high-quality customer experience. Responsibilities include documenting technical problems, advocating for customers, and providing input on product improvements. Associates will also support Blink’s subscription service and participate in product launches and support events.

Candidates are required to have at least three years of customer service experience, two years in technical support with a focus on networking (including Wi-Fi, firewall configurations, and parental controls), and one year of experience supporting mobile platforms such as iOS and Android. Strong communication skills in English and Spanish are necessary, along with the flexibility to work weekends, nights, and holidays. The position offers remote work opportunities.

Amazon provides a comprehensive benefits package designed to support employees and their families from day one for many roles. According to About Amazon, this includes an average hourly wage of over $29 for customer fulfillment, transportation, and pharmacy employees. Benefits encompass health care, mental health resources, pre-paid college tuition, paid parental leave of up to 20 weeks for birthing mothers, six weeks for adoptive parents, financial counseling services, 401(k) plans with company match options, stock ownership opportunities, childcare assistance programs for unique family care needs such as those for parents of children with special needs.

The company offers a range of services including online shopping experiences both virtual and physical delivery options like fresh produce distribution alongside media content dissemination through devices such as Alexa or Fire TV while also offering cloud solutions via Amazon Web Services (AWS). Operations extend into logistics sectors alongside entertainment provisions through platforms like Amazon Originals Prime Video Audible according to information provided by the What We Do webpage offered by Amazon.