North Wake News

Amazon has announced an open position for a technical customer service associate in North Carolina, as part of its customer service (CS) technical support team. The company is encouraging veterans and military spouses to apply. This announcement was updated on Amazon Jobs on April 16, 2025.

According to Amazon Jobs, the technical support associate will be part of Blink’s customer service technical support team and will assist customers with Blink’s home security products through phone and email support. Key responsibilities include resolving customer issues, collaborating with other support teams, advocating for customer needs, troubleshooting technical problems, and improving support-related processes. The role requires deep technical knowledge of home networking, mobile devices, and firewall configurations while also providing support during critical product launches and service events.

Candidates are expected to have at least three years of customer service experience and two years in a technical support role focused on customer success. Required qualifications include experience with WiFi/mesh networking platforms, firewall configurations, and mobile device support, along with strong communication skills in English and at least one other language. Preferred qualifications include familiarity with Zendesk CRM, strong problem-solving skills, and a proactive approach to improving customer experience.

Amazon provides a comprehensive benefits package designed to support employees and their families from day one for many roles. According to About Amazon, along with an average hourly wage of over $29 for customer fulfillment, transportation, and pharmacy employees, benefits include health care, mental health resources, pre-paid college tuition, paid parental leave of up to 20 weeks for birthing mothers and six weeks for adoptive parents. Additional perks include financial counseling, 401(k) plans with company match, stock ownership opportunities, and unique family care benefits such as childcare assistance and support for parents of children with special needs.

The company offers a range of services including online and in-person shopping, delivery of fresh produce, media distribution through devices like Alexa and Fire TV; cloud solutions via Amazon Web Services (AWS); logistics; customer service; entertainment through platforms like Amazon Originals; Prime Video; Audible; according to the What We Do webpage provided by Amazon.