Duke Energy and Piedmont Natural Gas announced on Apr. 2 that they are encouraging residents to call 811 before starting any spring digging projects, as part of National Safe Digging Month. The companies said this step is essential for protecting underground utility lines and ensuring safety.
The reminder comes as both companies reported nearly 9,800 incidents in 2025 where underground electric and natural gas lines were damaged during excavation work. According to the announcement, more than 3,100 of these damages involved natural gas facilities in the Carolinas, Tennessee, Ohio, and Kentucky. Additionally, Duke Energy reported over 6,600 damages to its underground electric network across all its service territories.
Emily Henson, senior vice president and president of Duke Energy’s natural gas business, said: “Underground utility lines can be present even just a few inches below the surface. Many digging and excavation incidents are preventable. A quick call to 811 can help you avoid costly, potentially dangerous damages.”
The national “Call Before You Dig” system allows anyone planning an excavation project—whether homeowners or contractors—to make a free call at least three business days before digging begins. Local utilities then mark underground lines such as electric cables or water pipes with stakes or paint so that workers know where it is safe to dig.
Henson also said: “Duke Energy and Piedmont Natural Gas are committed to keeping our customers and communities safe. Calling 811 to know what’s below before you start any digging project is fast and free, and it’s the best way to dig safely.”
For more information about safe digging practices or contacting local centers through the national system, residents can visit each company’s website or dial 811 directly.
